Returns Policy

We work hard to provide consistent, quality prints for our customers, however, if you are unhappy with the product you receive, please follow these instructions:

Email us at support@froggyandfriends.com with:

  • The date of your purchase
  • Your order number
  • What you would like to return
  • Why you want to return it
  • A photo highlighting the fault/damage

Once we have received this email we will organise a replacement/refund for you if the order meets our user agreement/return policy. You may have to return the product back to Froggy and Friends.

What Can Be Returned

Only items that are faulty, damaged or have a faulty print may be returned. Once an order has been placed using our online system, it is immediately added to our production queue, and we can't edit or cancel it once it's been placed. No returns are accepted after 14 days of your order being received. We do not accept items that have noticeable wear or makeup stains.

We do not refund or exchange for change of mind, shipping or supplier stock delays or if the customer chooses the wrong garment size. Please note: sizing measurements online are within +-2cm—anything outside of this allowance is considered faulty. Print dimensions and print placement measurements are within +-2cm and anything outside of this can be considered faulty.

Clients must ensure that the artwork, quantity and shipping address is correct before payment is made. We do not accept returns for errors made by any of our couriers when we have dispatched to the correct address by the due date.

Delivery Timeframes

The nature of print is that our processing, production and postage timeframes can vary, though we do our best to ensure the quickest turnaround on each order. In the unlikely event that there is an error due to the couriers that we use (Australia Post, Startrack, Toll Priority and Fastway) we cannot take responsibility, however, we may offer a partial refund on the order.

If you order with express shipping and your location is rural, international or not covered by the Australia Post National Express Post Network, then we cannot take responsibility for shipping timeframes.

Please contact us so we can look after you, well before your due date. We want you to receive your garments on time and are only a phone call or an email away.

Washing Instructions

  • Cold water
  • Gentle cycle
  • Wash inside-out
  • Do not tumble dry
  • Dry in shade

Garments will not shrink if the correct washing guidelines on the t-shirt labels are followed; if you believe the garment was washed correctly please send us an email following our return instructions.

Guarantee Page

 

Froggy and Friends stands behinds the quality of its products and service. If you are not satisfied with your purchase from us, simply contact Customer Care within 14 days from the date of your purchase and subject to the following criteria (& our return policy) we will refund the full price of the product in question, excluding postage and processing costs.

Froggy and Friends products are made-to-order with the best quality materials possible using our state-of-the-art digital t shirt printing equipment.

Froggy and Friends takes great pride in its commitment to customer satisfaction. However, certain circumstances are beyond our control. Please note that we cannot be responsible for:
  • Spelling, punctuation or grammatical errors made by the customer.
  • Inferior quality, blurry or low-resolution of uploaded images.
  • 10% difference in design printing colours, print placement & size
  • 10% difference in the actual garment colours
  • Design errors introduced by the customer in the design creation process
  • Errors on proofs that have been approved either in writing or by paying to confirm an order
  • The image uploaded on the system by you is not the image you want printed, or if you want to change your artwork after placing your order.
  • Errors in user-selected options such as product type or size.
  • Garment shrinkage in wash
  • BYO or Supplied garments errors during the print process
  • Courier delivery timeframes when Print Bar has dispatched to the correct address before the due date

 

*Please examine your designs carefully and correct any mistakes prior to placing your order.

*Garment colours are represented accurately by the product colour boxes below the image. Dark coloured and black garments may appear 15% brighter on the t shirt design online application to make positioning easier so please refer to the product colour boxes below the image for design accuracy.

*In an effort to keep costs down and pass substantial savings along to our customers, Froggy and Friends does not proof documents created by its customers prior to processing.

Proof approval is important and written approval is required before we can print a job. Payment of a job also constitutes approval. Clients must ensure that the artwork, qty and shipping address is correct before payment is made.

*If you want to make a change to your design do not upload your design. In this instance email us at support@froggyandfriends.com or call us and we will supply you with a graphic to upload subject to our artwork fees.

 

*We do not print content that is offensive to groups of people, especially minorities. 

*See our return policy

 

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